Last Updated: July 27, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by FireFly Network Solutions, LLC (“FireFly,” “we,” “us,” or “our”), including any webpages, forms, portals, online storefronts, or other services made available through our website.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

1. About FireFly Network Solutions

FireFly Network Solutions, LLC provides information technology services and solutions, which may include managed IT services, cybersecurity services, Microsoft 365 management, network and wireless services, Voice over Internet Protocol services, backup and disaster recovery services, compliance-related services, consulting, hardware, software, licensing, and related technical support.

Information on this website is provided for general informational and marketing purposes. The availability, features, pricing, and terms of specific services may vary.

2. Website Use

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website in violation of any applicable law or regulation.

• Attempt to gain unauthorized access to the website, its servers, customer portals, accounts, or connected systems.

• Introduce viruses, malicious code, automated attacks, or other harmful technology.

• Interfere with the operation, security, or availability of the website.

• Use automated tools to scrape, copy, monitor, or extract website content without our written permission.

• Impersonate another person or organization.

• Submit false, misleading, fraudulent, or unauthorized information through a website form.

• Use website content or contact information for unsolicited marketing, spam, or other unauthorized communications.

We may restrict or terminate access to the website when we reasonably believe a user has violated these Terms or created a security, legal, or operational risk.

3. No Formation of a Service Relationship

Visiting this website, submitting a contact form, requesting an assessment, scheduling a consultation, or communicating with FireFly does not by itself create a managed services, consulting, fiduciary, professional, or other contractual relationship.

A service relationship is created only when FireFly and the customer enter into an accepted proposal, statement of work, service agreement, order, or other written agreement.

FireFly is not obligated to accept any request for service or to provide services to any person or organization.

4. Quotes, Proposals, and Orders

Quotes, estimates, proposals, product listings, and pricing displayed or referenced through the website are subject to availability, verification, applicable taxes, shipping charges, vendor requirements, licensing requirements, and final approval.

Unless a quote or proposal states otherwise:

• Pricing may change without notice before acceptance.

• Product availability is not guaranteed.

• Images and descriptions may differ from the final product.

• Manufacturer and distributor terms may apply.

• Software and cloud services may be subject to third-party licensing terms.

• Orders may be rejected or canceled because of pricing errors, availability, eligibility requirements, suspected fraud, or other reasonable business considerations.

An order confirmation or automated website response does not necessarily constitute final acceptance of an order. FireFly may require a signed proposal, payment, credit approval, identity verification, or additional information before accepting or fulfilling an order.

5. Customer Responsibilities

Customers and website users are responsible for providing accurate and complete information.

Customers receiving services from FireFly may also be responsible for:

• Maintaining valid software licenses and subscriptions.

• Providing authorized access to systems, devices, accounts, facilities, and personnel.

• Maintaining appropriate insurance, policies, approvals, and internal controls.

• Informing FireFly of known risks, outages, regulatory requirements, and material changes.

• Following security instructions and recommended practices.

• Maintaining independent copies of important information unless backup services are expressly included in a written agreement.

• Ensuring that their use of technology, communications, data, and services complies with applicable laws and contractual obligations.

Additional customer responsibilities may be included in the applicable proposal, service agreement, or statement of work.

6. Third-Party Products and Services

FireFly may sell, resell, recommend, configure, integrate, or support products and services provided by third parties.

Third-party products and services may be governed by separate terms, privacy policies, warranties, service-level commitments, end-user license agreements, acceptable-use policies, and subscription requirements established by the applicable manufacturer, publisher, distributor, carrier, or service provider.

FireFly does not control third-party platforms and is not responsible for changes, interruptions, vulnerabilities, discontinuations, pricing changes, data practices, licensing decisions, or failures caused by a third-party provider, except to the extent expressly stated in a written agreement with FireFly.

Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement.

7. Cybersecurity and Technology Risks

No information technology system, cybersecurity product, backup solution, communication platform, or managed service can eliminate every risk.

Unless expressly guaranteed in a written agreement, FireFly does not represent that:

• A system will be continuously available or error-free.

• Every threat, vulnerability, malicious message, intrusion, or data-loss event will be prevented or detected.

• Data can always be recovered.

• A product or service will satisfy every legal, regulatory, insurance, or contractual requirement.

• The implementation of a recommendation will make an organization fully compliant with a particular standard or regulation.

Customers remain responsible for business decisions, risk acceptance, legal compliance, insurance coverage, internal controls, and the appropriate use of their systems and data.

8. Compliance-Related Information

FireFly may provide technical assistance, assessments, monitoring tools, documentation support, or recommendations related to cybersecurity and regulatory frameworks.

Unless specifically stated in a signed written agreement, FireFly does not provide legal, accounting, insurance, or regulatory certification services. Information on this website should not be treated as legal advice or as a guarantee of compliance.

Customers should consult qualified legal, accounting, insurance, or compliance professionals regarding requirements applicable to their organization.

9. Website Content and Accuracy

We attempt to keep website information accurate and current, but we do not guarantee that all content is complete, current, or free from errors.

Services, product specifications, features, pricing, promotions, vendor relationships, and availability may change without notice.

FireFly may update, remove, correct, or modify website content at any time.

10. Intellectual Property

The website and its original content, including text, graphics, logos, branding, page designs, icons, videos, downloads, and other materials, are owned by or licensed to FireFly and are protected by applicable intellectual property laws.

You may view and print reasonable portions of the website for your internal, noncommercial use.

You may not reproduce, republish, distribute, modify, sell, license, display, create derivative works from, or commercially exploit website content without FireFly’s prior written permission.

“FireFly Network Solutions,” associated logos, product names, service names, and branding may be trademarks or service marks of FireFly Network Solutions, LLC. Third-party trademarks remain the property of their respective owners.

11. User Submissions

When you submit information through the website, you represent that:

• The information is accurate to the best of your knowledge.

• You have authority to provide the information.

• The submission does not violate another person’s rights.

• The submission does not contain unlawful or malicious content.

Do not submit passwords, private encryption keys, payment-card information, protected health information, highly sensitive personal information, or other confidential data through a general website form unless the form specifically requests that information and provides an appropriate secure method.

We may use information submitted through the website to respond to requests, evaluate service needs, prepare proposals, provide support, prevent fraud, maintain security, and operate our business, subject to our Privacy Policy.

12. Electronic Communications

By contacting FireFly electronically, you consent to receive responses and service-related communications electronically.

You are responsible for maintaining accurate contact information and for monitoring the email addresses and telephone numbers you provide.

Marketing emails and text messages, when applicable, are governed by the consent language presented at the point of collection and by FireFly’s applicable Privacy Policy and SMS Terms and Conditions.

Consent to receive marketing text messages is not a condition of purchasing FireFly’s services.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy.

These Terms should be read together with the Privacy Policy and, when applicable, our SMS Terms and Conditions.

14. Website Availability

We may modify, suspend, restrict, or discontinue all or part of the website at any time.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, third-party outages, security concerns, or events beyond our reasonable control.

We are not obligated to maintain any particular website feature, webpage, form, portal, or integration.

15. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

FIREFLY DISCLAIMS ALL WARRANTIES REGARDING THE WEBSITE, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF ACCURACY, AVAILABILITY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Nothing in this section excludes or limits a warranty or consumer right that cannot lawfully be excluded or limited.

Warranties applicable to purchased products or contracted services, if any, will be stated in the applicable written agreement or provided by the applicable manufacturer or third-party provider.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FIREFLY NETWORK SOLUTIONS, LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE USE OF, OR INABILITY TO USE, THIS WEBSITE.

THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR COSTS ASSOCIATED WITH SUBSTITUTE SERVICES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FIREFLY’S TOTAL LIABILITY ARISING FROM GENERAL USE OF THIS WEBSITE WILL NOT EXCEED THE GREATER OF:

1. The amount paid directly to FireFly specifically for access to the website during the six months preceding the event giving rise to the claim; or

2. One hundred dollars ($100.00).

This website limitation does not replace any liability provision contained in an applicable service agreement, proposal, statement of work, or order. When such an agreement applies, the terms of that agreement will control.

Nothing in these Terms limits liability that cannot lawfully be limited.

17. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless FireFly Network Solutions, LLC and its owners, officers, employees, contractors, and representatives from claims, liabilities, damages, judgments, losses, and reasonable costs arising from:

• Your unlawful or unauthorized use of the website.

• Your violation of these Terms.

• Information or content you submit through the website.

• Your violation of another person’s intellectual property, privacy, or other rights.

This provision does not apply to the extent a claim was caused by FireFly’s unlawful conduct.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles.

To the extent permitted by law, any legal action arising solely from the use of this website must be brought in a state or federal court having jurisdiction in the Mississippi county where FireFly maintains its principal office.

This provision does not replace a governing-law, dispute-resolution, arbitration, or venue provision contained in a separate written agreement between FireFly and a customer.

19. Changes to These Terms

We may revise these Terms periodically.

The revised Terms will be posted on this page with an updated “Last Updated” date. Changes become effective when posted unless otherwise stated.

Your continued use of the website after revised Terms are posted constitutes acceptance of the revised Terms.

Changes to an existing signed service agreement must be made in accordance with that agreement and are not automatically created merely by changing this website page.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

21. No Waiver

FireFly’s failure to enforce any provision of these Terms does not waive its right to enforce that provision later.

22. Entire Agreement for Website Use

These Terms, together with the Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and FireFly concerning general use of the website.

For purchases, subscriptions, projects, managed services, support services, or other contracted work, the applicable proposal, order, service agreement, statement of work, license terms, or other written agreement will control if it conflicts with these Terms.

23. Contact Information

Questions regarding these Terms may be directed to:

FireFly Network Solutions, LLC
Email: info@fireflynetworking.com
Telephone: 228-205-4838
Website: www.fireflynetworking.com