Privacy Policy

1. Introduction

FireFly Network Solutions, LLC is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information in the course of providing managed IT services to our clients.

2. Information We Collect

We may collect the following types of personal information:

Contact information (such as name, email address, phone number) of our clients, their employees, and authorized representatives.
Information related to the provision of IT services, including system configurations, network information, and support tickets.
Payment and billing information for processing payments and invoicing.
Any other information provided to us by our clients or collected as part of our service delivery.

3. Use of Personal Information

We may use personal information for the following purposes:

Providing managed IT services and support to our clients.
Communicating with clients and responding to inquiries or service requests.
Processing payments and invoicing for our services.
Improving and optimizing our service delivery and client experience.
Complying with legal and regulatory requirements.

4. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

To our authorized service providers and vendors who assist us in delivering our services.
To comply with legal obligations or respond to lawful requests from government authorities.
In connection with a merger, acquisition, or sale of all or a portion of our business.

5. Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. This includes implementing appropriate technical and organizational security measures.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Clients and individuals whose personal information we process may have certain rights regarding their data, including the right to access, correct, or delete their information. Please contact us using the information provided below to exercise your rights.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify clients of any material changes to this Policy.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at info@fireflynetworking.com